Jiveworld Support
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+1 415 754 7728
Knowledge base
All About Jiveworld
General
6
Where's "Lupa"?
About Jiveworld and Radio Ambulante
How is Jiveworld different from other language learning systems?
What languages can I study with Jiveworld?
I am a teacher. How can I teach with Jiveworld?
View all 6
Partnerships
1
I am a radio producer / podcaster. How can I increase my revenue and reach with Jiveworld?
Studying With Jiveworld
Studying With Jiveworld
11
I'm a beginner. Can I learn with Jiveworld?
Why is each episode divided into chapters?
Why am I prompted to listen to each chapter twice?
Why do I see some words, while others are hidden?
Why can I see the definitions of some words but not others?
View all 11
Account, Codes, Billing
Account
2
How do I close my account?
Why do I need an account to buy a gift coupon?
Access Codes
2
How do I redeem my gift, promo, or classroom code?
Why can't I redeem my code if I'm a monthly subscriber?
Subscriptions
5
What methods of payment do you accept?
How do I cancel my monthly subscription?
What happens if I cancel a subscription before the renewal date?
Can I get a refund?
Do you offer volume discounts?
Troubleshooting & Tech Info
General
3
Recommended web browsers
Installing Jiveworld to your desktop or home screen
Can I use Jiveworld while I'm offline?
Known Issues & Fixes
1
Unexpected overlay in the player / unrecognized video player