Jiveworld Support

General 6

• Where's "Lupa"?
• About Jiveworld and Radio Ambulante
• How is Jiveworld different from other language learning systems?
• What languages can I study with Jiveworld?
• I am a teacher. How can I teach with Jiveworld?

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Partnerships 1

• I am a radio producer / podcaster. How can I increase my revenue and reach with Jiveworld?

Studying With Jiveworld 11

• I'm a beginner. Can I learn with Jiveworld?
• Why is each episode divided into chapters?
• Why am I prompted to listen to each chapter twice?
• Why do I see some words, while others are hidden?
• Why can I see the definitions of some words but not others?

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Account 2

• How do I close my account?
• Why do I need an account to buy a gift coupon?

Access Codes 2

• How do I redeem my gift, promo, or classroom code?
• Why can't I redeem my code if I'm a monthly subscriber?

Subscriptions 5

• What methods of payment do you accept?
• How do I cancel my monthly subscription?
• What happens if I cancel a subscription before the renewal date?
• Can I get a refund?
• Do you offer volume discounts?

General 3

• Recommended web browsers
• Installing Jiveworld to your desktop or home screen
• Can I use Jiveworld while I'm offline?

Known Issues & Fixes 1

• Unexpected overlay in the player / unrecognized video player